The Sir Robert Geffery's Almshouse Trust takes complaints very seriously. If you have a complaint, please speak to the Almshouse Manager in the first instance. If you are not satisfied with their response, please follow the Complaints Policy and Procedure, which is downloadable below. 

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In 2023 the Housing Ombudsman issued a new Complaints Handling Code for Landlords. As a consequence we have modified our policy and, in order to comply with their code, we must self-assess our performance annually, provide evidence that the governing body i.e. Sir Robert Geffery’s Almshouse Trust has approved the assessment; and publish the policy, the self-assessment and governing body’s response on our website.

 

Below are our policy, the self-assessment, and redacted minutes of the meeting in which the self-assessment was discussed, as well as our Complaints Performance Reports and Governing Body Statement. 

 

We are pleased to report that we received no complaints in the 2023-204 period.